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Metric Definition:

Measures the percentage of City workstations documented as "up-to-date" on software patches.

Quarterly Performance:

This measure ensures that the machines used by Staff are up-to-date and secure with the appropriate patches. Approximately 87% of the City’s workstations were fully patched in Quarter 4. While this is higher than the rate from the previous quarter, (86.3%), it remains lower than the expected rate (90%).

Staff is continuing to review opportunities to improve this metric. Currently, staff is working with its remote management partner to find creative ideas in pushing patches across many laptops with differing online hours as opposed to the more than standard updating hours. As a whole, this measure has seen significant improvement from when it was first tracked in 2013.