Metric Definition:

Measures responsiveness of IT Staff to issues that arise. This measure reflects a solution in place rather than acknowledgement of issue.

Quarterly Performance:

The resolution time compliance for Quarter 3 was 95%. This is greater than the rate from the previous quarter (93%) and is consistent with the expected rate (95%).

Quick Contact Info:

City of Centennial
13133 East Arapahoe Road
Centennial, CO  80112

(303) 325-8000 - 24-Hour Citizen Response Center
(720) 488-0933 - Fax Number



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