Year to Date
Measure / Explanation
Contract Compliance Rate
Contract Compliance Rate(%)
100 100
Resolution Time Compliance
Resolution of IT issues per time standards (%)
95 94.6
Server Patch Percentage
Measures the percentage of needed security updates to City servers.
98 98
Server Uptime
Availability of City's servers for use (%)
98.0 99.4


Is meeting expected benchmark
May meet expected benchmark
Will likely not meet expected benchmark

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City of Centennial
13133 East Arapahoe Road
Centennial, CO  80112

(303) 325-8000 - 24-Hour Citizen Response Center
(720) 488-0933 - Fax Number



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